TERMS & CONDITIONS

Note that the minimum age for using nicotine pouches might vary due to your location, please check with your local authorities.

To place an order at www.whitepouch.co.uk you have to be 18 years or older. We have a age verification for our US customers. If you’re unable to complete the age verification, please contact customer support.

Shipping & Delivery

Directly after you confirmed your order, an confirmation e-mail will be sent to your registered e-mail address with all the details of your order. All orders placed on a business day will be processed in a couple of hours and sent the same business day. All orders will be shipped to the address you specify.  Our carriers UPS Express Saver, DHL Express worldwide, Postnord Recommended First Class will deliver your order safe and quick.

The time of delivery depends on Postnord, DHL and UPS time of delivery and the postal service in the country where the goods are sent and the delivery time can vary from time to time. Sometimes a package can be delayed if it is held in customs for a while. If your order has been shipped but has not yet arrived, please note that we are not able to assist you until a minimum of 10 days have passed. As soon as an order leaves our distribution center, we cannot be held accountable for any delays caused by custom authorities and/or other circumstances that are out of our control. Due to the nature of the product (smokeless nicotine pouches) we cannot accept any returns. This also applies if you should change your mind with regard to your order or if you ordered the wrong product.It is our experience that most packages arrive at their destination within the time below.

 

Postnord Recommended First Class:

Europe: 2-5 business days.

USA: 3-7 business days and

Other countries 7-14 business days.

 

DHL Express Worldwide:

Europe: Next day delivery.

Other countries: 3-7 business days

 

UPS Express Saver:

Europe: Next day delivery.

Other countries: 4-7 business days.

 

Customs

Your delivery may be subject to import taxes, duties, and surcharges, which usually are charged once the shipment reaches your country. Any of these charges for customs clearance must be paid by you, www.whitepouch.co.uk have no control over these charges and cannot predict what they may be. When ordering from www.whitepouch.co.uk, you are considered as the importer of the products and must comply with all regulations and laws applying to the import of smokeless nicotine products into the country where you will be receiving the product.

If you refuse your order due to local duties, or your local customs refuses your package due to local restrictions, there is unfortunately nothing we can do. We do not reship, or refund refused orders since this is out of our control. The same applies if you refuse to pick up your order, do not collect the delivery in time or if the order is seized or held by customs due to a violation of the destination country’s import regulations. Due to the perishable nature of our product, it cannot be restocked or resold after having been shipped once.

Please also note that deliveries are subject to being opened for inspection by customs and customs clearance procedures can add a few extra days to your expected delivery time. As an importer of the goods you need to comply with any regulations and laws of your country of destination, agree to all requests made by customs and provide any documents they might ask for.

Refunds & Return of goods

Any returns of goods are not acceptable because nicotine pouches are considered as perishables. The same holds true with returns, we will not issue refunds on returned merchandise.

Deliveries to military addresses

Deliveries to military bases or addresses may take longer than standard delivery times due to security protocols and logistical challenges. It is the customer’s responsibility to check the estimated delivery time for military addresses. We recommend contacting your local military post office for accurate information.

We cannot guarantee that deliveries to military addresses will arrive in time or at all. Factors such as customs clearance, security checks, and transportation delays are beyond our control, and we will not issue any refunds in this matter. While we strive to deliver promptly, we appreciate your understanding that unforeseen circumstances may occur.

We will provide tracking information for your order. If you have any concerns or questions about your delivery, please contact our customer support team.

Backorder Meaning & Management

This means that the item is not currently in stock, but ordered and on its way.
You may still order and can still make payment with the promise of future delivery.
Items available on backorder may or may not indicate a date when they will be back in stock.

Backorders may occur for several different reasons such as,
Demand exceeds supply due to seasonal trends or marketing
Supplier production/delivery problems or poor planning around lead time from our suppliers.

Credit Card

We accept Visa and Mastercard. In order to ensure a secure online payment we use the services of Nets. Please choose Nets as payment option at checkout. The currency we use on our site is USD. This means that all credit card orders despite the currency chosen on our site will be charged in USD. You will however be able to see all charges in the currency of your choice on your invoice.

Nets is a full-service payment provider based in the Nordic region. For more information regarding Nets, please visit their website https://www.nets.eu/

You can cancel your order if it has not yet entered the shipping process. Once the item has entered the shipping process, your order can no longer be cancelled.

Privacy Notice

Personal data that we collect from you as part of the registration on our site is name, address, telephone number, e-mail address and date of birth.

The confidentiality of your personal information is important to us. We use your personal data to process your order, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will not be forwarded to third parties without your explicit and revocable consent.

This does, however, not apply to our service partners who need your data in order to process your order (e.g. the shipping company responsible for the delivery and the bank responsible for processing the payment). In these cases, however, the amount of data transmitted is limited to the minimum required. We use technical and organizational security measures to protect the data we manage against accidental or intentional manipulation, loss, destruction and access by unauthorized persons.

In addition to the handling of your data for order processing, we also use your information to inform you about certain product offers or marketing campaigns for products or services that may interest you.

You can request information about the personal data we hold on you at any time free of charge. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legitimate grounds to keep the data, such as unsettled debts.

You may at any time withdraw your consent to us using your personal data for marketing purposes or for individual measures by sending an e-mail to support@whitepouch.co.uk.

 

All nicotine pouches orders are sent directly from Sweden by:

Silverton AB
Gamla Tivägen 3
695 32 LAXÅ
Sweden

VAT: SE559055670901

Bank details for international wires:

IBAN: SE22 1200 0000 0123 5027 3628
BIC/SWIFT: DABASESX

Receiving bank: Danske Bank